Privacy Policy

1. Information We Collect

Personal Information

We collect information that you provide directly to us, including:

• Account Information: Name, email address, phone number, company name, and password
• Profile Information: Job title, role, department, and profile photo
• Project Data: Project details, timelines, budgets, documents, and reports
• Communication Data: Messages, comments, and notifications within the platform
• Payment Information: Billing address and payment card details (processed securely by our payment processors)

Automatically Collected Information

When you use ProMax Team, we automatically collect:

• Device Information: IP address, browser type, operating system, device identifiers
• Usage Data: Pages viewed, features used, time spent on platform, click patterns
• Location Data: General location based on IP address (with your permission for precise location)
• Cookies and Tracking: We use cookies and similar technologies to enhance your experience

2. How We Use Your Information

We use the information we collect to:

• Provide Services: Operate, maintain, and improve ProMax Team platform
• Process Transactions: Handle payments, invoicing, and subscription management
• Communicate: Send updates, notifications, support responses, and marketing communications
• Enhance Security: Protect against fraud, unauthorized access, and security threats
• Analyze Usage: Understand how users interact with our platform to improve features
• Comply with Law: Meet legal obligations and respond to lawful requests
• Personalize Experience: Customize content and recommendations based on your preferences

3. Information Sharing and Disclosure

We do not sell your personal information. We may share your information in the following circumstances:

With Your Consent

We share information when you explicitly consent, such as when collaborating with team members on projects.

Service Providers

We work with trusted third-party service providers who help us operate our platform:

• Cloud hosting and storage providers
• Payment processing services
• Email and communication services
• Analytics and performance monitoring
• Customer support tools

Business Transfers

If ProMax Team is involved in a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction.

Legal Requirements

We may disclose information if required by law, court order, or to protect our rights and safety.

4. Data Security

We implement robust security measures to protect your information:

• Encryption: All data transmitted is encrypted using industry-standard SSL/TLS protocols
• Secure Storage: Data is stored on secure servers with access controls and regular backups
• Authentication: Multi-factor authentication and strong password requirements
• Monitoring: Continuous security monitoring and vulnerability assessments
• Access Controls: Role-based access to ensure data is only accessible by authorized personnel

5. Data Retention

We retain your information for as long as necessary to:

• Provide you with our services
• Comply with legal obligations
• Resolve disputes and enforce agreements
• Maintain accurate business records

When you close your account, we will delete or anonymize your personal information within 90 days, except where we are required to retain it for legal purposes.

6. Your Rights and Choices

Access and Update

You can access and update your personal information through your account settings at any time.

Data Portability

You have the right to request a copy of your data in a structured, machine-readable format.

Deletion

You can request deletion of your personal information by contacting us. Some information may be retained for legal compliance.

Marketing Communications

You can opt out of marketing emails by clicking the "unsubscribe" link in any marketing email or updating your preferences in account settings.

Cookies

You can control cookies through your browser settings. Note that disabling cookies may affect platform functionality.

7. International Data Transfers

ProMax Team operates globally. Your information may be transferred to and processed in countries other than your own. We ensure appropriate safeguards are in place to protect your information in accordance with this Privacy Policy and applicable laws.

8. Children's Privacy

ProMax Team is not intended for users under 16 years of age. We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us immediately.

9. Changes to Privacy Policy

We may update this Privacy Policy periodically. We will notify you of material changes by:

• Posting the updated policy on our website
• Sending an email notification to registered users
• Displaying a prominent notice on the platform

Your continued use of ProMax Team after changes become effective constitutes acceptance of the updated policy.

10. Contact Us